FREQUENTLY ASKED QUESTIONS

What is your returns & exchanges policy?

We’re happy to refund the cost of returned BRAND NEW merchandise using the method you used to pay for it, within 30 days. Your refund may be subject to a 15% restocking fee, usually only if its an uncommon skate or uncommon size. Most stock skates do not incur restocking fees. We do not refund shipping (unless you cancel an order before it has shipped).

After 30 days we will issue store credit, which never expires. If there are additional charges for exchanged items or shipping, we will contact you for your payment.

What Is Your Shipping Policy?

All orders are expedited as quickly as possible. In the event of an item being out of stock, or backordered, you will be notified immediately.

Got Questions / Need Support?

336-608-4767
Please feel free to give us a call or send an email to susan@derbycitysaktes.com

You may also use the contact form on our Contact Us page